Ordering Information

All the nitty gritty details about ordering from Oakwood Aromatics (the Yorkshire Dales handmade soap company) - how to order online, postal charges, international delivery, ordering by post ...

Ordering Information

Ordering Online

To order online, simply visit our Shop pages using the links at the top of the page. When you click shop, a list of categories will drop down. Choose which you like, scroll down until you find the product you're looking for, change the quantity if you want more than one and click the 'Add to Cart' button. The contents of your shopping basket will be displayed in the top right of your screen to show your current spend.

To go to checkout, simply click the shopping cart icon in the top right of the screen, check your purchases are correct (you can still change any quantities here) then click "checkout"

Please note that shipping costs will be updated once you've entered the delivery address.

If you want us to post your order elsewhere, you can add this information into the "Note / Special Instructions" box.

We process the credit card payments from our website through Stripe, one of the world's leading new-generation internet payment companies. Their service is completely secure and is used every day by millions of people. When you go on to the checkout area you are taken to Stripe's secure server where your card details are encrypted. At no point does Oakwood Aromatics get to see any of your financial details, we just get confirmation of payment along with your order and delivery details.

Hint: If you are finding that your card is not being accepted by Stripe, check that if your title (Mr, Ms etc) appears on the card, you are typing this in the box for First Name. Stripe has no 'Title' field and this sometimes leads to cards being rejected.

You must enable cookies or accept cookies in your browser to be able to shop on our site. These cookies submitted from Stripe and are only used to keep track of the contents of your shopping basket.

Stripe accepts the following credit and debit cards: Visa, Visa Debit, Mastercard, American Express,

 

Overseas Orders

At present, our delivery charges only cover the UK Mainland and Islands, For overseas delivery, please contact us by email at help@oakwood-aromatics.com with details of the items you wish to purchase and we will calculate the delivery charge for you and advise you on how to proceed with the order.

Shipping will be charged at cost, dependent on country and parcel weight.

Please note that overseas purchasers may incur additional import duties and custom charges levied by local customs against orders despatched to addresses outside the United Kingdom. These are levied at the port of ingress on a consignment-by-consignment basis and we cannot predict if they will be charged or influence if and how they may be levied. Any such charges are not covered in the purchase or delivery price and are solely the responsibility of the purchaser.

 

Ordering by Post

Ordering online is the quickest and easiest method of ordering from us, however, if you don't want to order online, we are happy to accept orders by post and payment by cheque drawn from a British bank.

Write to us with a list of the items that you would like and where you would like them to be sent and include a cheque for the full cost, including the delivery charge. Once the cheque has cleared, usually 3-5 working days, we will post the items to you.

Oakwood Aromatics
The Old Butcher's Shop (opp. Sharman's Cottage)
West Garth, Main Street
West Tanfield
North Yorkshire
HG4 5JJ

Make cheques payable to 'Oakwood Aromatics'.

 

Delivery

We endeavour to despatch your order within three working days, subject to availability, and will send your goods by first class post or equivalent. We promise to ship our best-quality products to you in a safe, secure and reliable manner and to deal promptly with any defect or concern you may have regarding your order.

Do bear in mind that all of our products - soaps, sherbets, lip balms and melts - are genuinely hand made and wrapped by us in small volumes, so you may encounter some variation in colour, texture, scent or packaging between batches, orders or the photographs on the website. If you do have any problems or queries, please let us know by email, on help@oakwood-aromatics.com, or by calling 01677 470639. We'll do our very best to sort them out.

 

UK Delivery Charges

Our charges for delivery within the UK are now based upon the weight of your order. We send everything by 1st Class Royal Mail, unless it gets too heavy, in which case it goes by Parcel Force. Our p&p follows Royal Mail current charges - we don't add anything else on for packing.

Up to 100g - £2.00 (a special discount price)
100g - 1kg - £3.35
1kg - 3kg - £5.50
3kg and up - £6.50