Terms and Conditions (the not-so-small print)

Oakwood Aromatics' information about returns, refunds, cancellations and privacy policy. Important stuff you might need to know, none of it hidden in small print.

Terms and Conditions (the not-so-small print)

Refunds and Returns

Should you need to return your order to us, it must reach us within 21 days from the day on which you received it. Please pack it appropriately and include a note to tell us why you are sending it back. We will refund you within 7 days from receiving a cancellation / refund notice.



You have the right to cancel your order before we despatch it (orders are normally despatched within two working days, often quicker).

If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched.

We will ask you to safely return the goods unused and in saleable condition at your expense and will then make a refund to you, including the delivery charge for the original order. Should the goods be returned part-used, incomplete or damaged, we reserve the right to make reductions to any refund to cover any other costs reasonably incurred in recovering and restocking the goods.


Damaged / Faulty Goods

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 21 days of receiving them. In this case, you will be offered an exchange or a full refund, whichever you prefer, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.


Privacy Policy

Oakwood Aromatics value your privacy and we will never pass on your details to anyone else. We might occasionally use your email address to send you offers, discount coupons or the latest life and death news in the world of Oakwood Aromatics, but if you don't even want to be sent (very) occasional promotional emails from Oakwood Aromatics, please contact us at help@oakwood-aromatics.com telling us so.



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