Terms and Conditions

Refunds and Returns
If your goods do not reach you in perfect condition, please contact us by email at help@oakwood-aromatics.com or on 01677 470639 within seven days of receipt. We will either replace your goods or refund the purchase price including any delivery charge.

If the goods are faulty, we may ask you to return them to us and ask that you take care to pack them safely when doing so. If we find that the goods were defective or damaged before we sent them out, we will refund or reimburse your costs in returning them to us.

Cancellations
If you change your mind about your order, please contact us by email at help@oakwood-aromatics.com or on 01677 470639 within seven days of receipt.

We will ask you to safely return the goods unused and in saleable condition at your expense and will then make a refund to you including the delivery charge for the original order. Should the goods be returned part-used, incomplete or damaged, we reserve the right to make reductions to any refund to cover any other costs reasonably incurred in recovering and restocking the goods.

Privacy Policy
Oakwood Aromatics will never sell or pass our customers' email addresses or other details to other parties. If you place an order with us, however, we may contact you about your order and we may also, from time to time, contact you by email or post with information about our products and special offers. If you don't want to receive any such promotional material from us, please let us know by email ( help@oakwood-aromatics.com) or by post and we will remove you from any mailing lists we might use.

Copyright
The content of this website is copyright ©2005-2011 Oakwood Aromatics and may not be reproduced in whole or part by electronic means or in print without the prior written permission of the company.